Can Visual IVR Really Help Callers? 5 Ideal Use Cases
From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. Continue reading Can Visual IVR Really Help Callers? 5 Ideal Use Cases
Category Archives: contact center
Dialpad Review (2024): An AI-Powered VoIP Solution
Dialpad is a modern, innovative and powerful cloud-first alternative to other phone services. Check out the full review below to see if it’s the right VoIP solution for you. Continue reading Dialpad Review (2024): An AI-Powered VoIP Solution
7 Overlooked Call Center Quality Assurance Best Practices
Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations. Continue reading 7 Overlooked Call Center Quality Assurance Best Practices
8 Ways to Secure the COVID-19 Remote Contact Center
The COVID-19 pandemic pushed many contact center workers out of centralized offices and into their homes. As the pandemic continues, and perhaps even after, remote work may become standard for many of these agents. So much about customer service chang… Continue reading 8 Ways to Secure the COVID-19 Remote Contact Center
Google Cloud lets businesses create their own text-to-speech voices
Google launched a few updates to its Contact Center AI product today, but the most interesting one is probably the beta of its new Custom Voice service, which will let brands create their own text-to-speech voices to best represent their own brands. Maybe your company has a well-known spokesperson for example, but it would be […] Continue reading Google Cloud lets businesses create their own text-to-speech voices
Google, Mozilla Ban Hundreds of Browser Extensions in Chrome, Firefox
After discovering a wide pattern of potentially malicious behavior in browser extensions, the two search giants are cracking down. Continue reading Google, Mozilla Ban Hundreds of Browser Extensions in Chrome, Firefox
De-scoping the contact center mitigates staff security threat
Sorry, this entry is only available in American English. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language. Following claims that British Airways is still fa… Continue reading De-scoping the contact center mitigates staff security threat
Twilio launches Flex, a fully programmable contact center
Earlier this year we reported that Twilio was going to launch a full contact center solution called Flex on March 12 — lo and behold, today is March 12 and Twilio today announced the launch of Flex at the Enterprise Connect conference in Or… Continue reading Twilio launches Flex, a fully programmable contact center