ACD vs IVR: Which One Will Save You More Customers?
Struggling to choose between ACD vs IVR? Learn which one’s best if you have to choose and when you should use both. Continue reading ACD vs IVR: Which One Will Save You More Customers?
Category Archives: contact center technology
How To Setup an IVR Call Flow to Maximize Containment Rate
Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints. Continue reading How To Setup an IVR Call Flow to Maximize Containment Rate
Why Customers and Companies Love Interactive Voice Response
IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Continue reading Why Customers and Companies Love Interactive Voice Response
5 Steps In Every Successful Contact Center Migration Plan
A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud. Continue reading 5 Steps In Every Successful Contact Center Migration Plan
How to Test a Call Center Integration Before Buying Seats
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy. Continue reading How to Test a Call Center Integration Before Buying Seats
How to Enforce IVR Authentication Without Annoying Callers
It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread the needle. Continue reading How to Enforce IVR Authentication Without Annoying Callers
6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or machine learning. Continue reading 6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Contact Center Technology: From Must-Have to Cutting-Edge
Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Continue reading Contact Center Technology: From Must-Have to Cutting-Edge