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A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud. Continue reading 5 Steps In Every Successful Contact Center Migration Plan
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy. Continue reading How to Test a Call Center Integration Before Buying Seats
A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Continue reading 5 Chatbot Call Center Examples +3 Times You Need a Human
Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies. Continue reading An Outbound Dialer Will Help You Win the Numbers Game
It’s a bad sign if your Network Effectiveness Ratio declines. Learn how to calculate this metric, and what to do next. Continue reading Connectivity Problems? Measure Network Effectiveness Ratio
AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models to uncover customer insights at scale. Continue reading Can ChatGPT Do Reliable Call Center Sentiment Analysis?
Discover strengths and drawbacks of 8×8 as a contact center solution. Compare features and pricing with other VoIP business phone systems. Continue reading 8×8 Review (2024): Is it a Trustworthy Solution?