Category Archives: consumers

How the Rise in Cyberattacks Is Changing Consumer Behavior

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If a store you visit often suffers a cyberattack, you might feel like someone went through your wallet. This kind of attack or data breach, and this kind of feeling, isn’t new. The growing frequency, cost and impact of cyberattacks are new — and consumers notice. Consumers are more aware of attacks than ever before. […]

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Courts order handover of breach forensic reports in trend welcomed by consumers, feared by defendants

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In the past year, three judges have ordered companies that suffered data breaches to hand over internal forensic reports on how the incident happened — a trend that could lend new insights into incidents where consumers’ personal data is exposed, at the expense of companies that want to keep that information to themselves.  In July, a judge ordered the Rutter’s convenience store chain to deliver a forensic report on its data breach to attorneys in a class action suit brought by store customers. It was the kind of decision that could shed light on whether the company neglected cyber defenses leading up to a breach that affected customer credit card data at roughly 70 stores over the course of nine months.   A judge ruled in May 2020 that Capital One would need to provide a forensic report to attorneys for customers who sued the bank over a 2019 incident in […]

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Learning the Building Blocks You Need for Consumer Identity and Access Management Part 2: Engage

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Some online experiences are so bad that 25% of users abandon an application after first use and never return. To avoid this retention problem, you should offer better engagement to your customers during their authentication and authorization process. Engage is the second of four building blocks essential for successful consumer identity and access management, or […]

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Amazon Prime Day Spurs Spike in Phishing, Fraud Attacks

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A spike in phishing and malicious websites aimed at defrauding Amazon.com customers aim to make Prime Day a field day for hackers. Continue reading Amazon Prime Day Spurs Spike in Phishing, Fraud Attacks→

GDPR One Year Later: How Has it Impacted Privacy?

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Last month, GDPR, or the General Data Protection Regulation in the European Union, celebrated its first anniversary. So how are we doing one year later? There are many outcomes that can be attributed to the regulation, some that have improved privacy a… Continue reading GDPR One Year Later: How Has it Impacted Privacy?→

Facial Recognition is Waking Companies Up to Consumer Privacy

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When it comes to privacy, it’s typically the consumer who’s held responsible for maintaining their own privacy, not the company (take Facebook, for example). But the introduction of facial recognition into our lives could change that dynami… Continue reading Facial Recognition is Waking Companies Up to Consumer Privacy→

Retail-as-a-service provider Leap raises $3M and launches first store

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The past decade in retail has been the golden age of direct-to-consumer (D2C) and digitally native vertical brands (DNVBs) that use the internet to communicate with customers, execute transactions, handle distribution and offer better economics. But as small independent startups have scaled into unicorn territory and as countless brands have saturated digital channels, customer acquisition has […] Continue reading Retail-as-a-service provider Leap raises $3M and launches first store→

Capitol Hill comes for Equifax, demanding answers for massive breach

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U.S. lawmakers are demanding answers from consumer credit reporting firm Equifax after the company publicly disclosed a data breach last week where the sensitive personal information, including social security numbers, of upwards of 143 million Americans was stolen. Sens. Orrin Hatch, R-Utah, and Ron Wyden, D-Ore., called Monday upon Equifax to publicly determine when the company originally contacted law enforcement in relation to the breach, Reuters first reported. The two lawmakers, who are the leaders of the Senate Finance Committee, sent a letter to Equifax CEO Rick Smith requesting additional information about the incident, including details about a trio of Equifax executives who sold company stock before the original breach announcement was made on Thursday. The letter is the latest in a series of strong public statements made by lawmakers calling for greater transparency from Equifax as it handles what some cybersecurity experts are already calling “one of the largest data […]

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