How to Enforce IVR Authentication Without Annoying Callers

It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread the needle. Continue reading How to Enforce IVR Authentication Without Annoying Callers

Australian Companies Shift Tech Spend Focus from Innovation to Growth

Australian companies are tightening tech spending, prioritizing growth over innovation. Discover insights from the 2024 Datacom Annual Cloud Report. Continue reading Australian Companies Shift Tech Spend Focus from Innovation to Growth

Microsoft Earnings Analysis: FY25 Q1 (Premium)

This admittedly unusual look at Microsoft’s earnings is skewed by my focus on the consumer side of the software giant, so I’m mostly ignoring the business segments that are driving its growth. That’s fine, but I do have to peek under the AI kimono to s… Continue reading Microsoft Earnings Analysis: FY25 Q1 (Premium)