‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support

Airbnb’s Global Product Director of Customer and Community Support, and Carta’s Head of Enterprise Relationship Management share how companies should be thinking about customer service. Continue reading ‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support

We’re #1! And #2, #5, and #6 in Gartner Top 10 Security Projects

At the recent Gartner Security & Risk Management Summit, analysts presented their findings on the top technologies for information security and their implications for security organizations in 2018. At the event Neil MacDonald highlighted Top … Continue reading We’re #1! And #2, #5, and #6 in Gartner Top 10 Security Projects

The Top 5 IT Security Trends for 2018

In 2017, the IT community was primarily focused on mitigating external threats, such as cloud hacks and state-sponsored cyberattacks. However, many of this year’s data breaches—notably Equifax and Anthemwere actually the result of insider misuse or hum… Continue reading The Top 5 IT Security Trends for 2018