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There’s no doubt a multi level auto attendant can simplify call routing — but is it worth the investment? Learn everything you need to know. Continue reading Is a Multi Level Auto Attendant Worth Upgrading For?
Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a better experience. Continue reading All 6 Types of IVR Routing and When to Use Each One
Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow. Continue reading 5 Best Practices for Setting Up a Smooth IVR Phone Tree
Struggling to choose between ACD vs IVR? Learn which one’s best if you have to choose and when you should use both. Continue reading ACD vs IVR: Which One Will Save You More Customers?
A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they’re not. Continue reading 4 Steps to Improve Call Flow from Greeting to Resolution
Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or settling for less. Continue reading How to Set Up a VoIP Call Center on Time, Under Budget
Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. Continue reading Call Routing Can Impact Your Company Image