Can Visual IVR Really Help Callers? 5 Ideal Use Cases
From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. Continue reading Can Visual IVR Really Help Callers? 5 Ideal Use Cases
Category Archives: call center
5 Types of IVR Testing Tools and When To Use Each
Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone system. Plus, we’ll show you when to DIY or call in the pros. Continue reading 5 Types of IVR Testing Tools and When To Use Each
How to Offer Secure IVR Banking and Authenticate Callers
Discover how to safeguard IVR banking from hackers and implement secure authentication methods for customer protection. Find out how these digital alternatives benefit both customers and agents. Continue reading How to Offer Secure IVR Banking and Authenticate Callers
How to Add an IVR Payment Option and Automate Collections
Looking for a secure way to automate collections? We’ll walk you through the steps of setting up IVR payment options for your business, including necessary software and troubleshooting tips. Continue reading How to Add an IVR Payment Option and Automate Collections
11 New Call Center Statistics, Including Turnover Rates of 30-45%
Do you know the most important metrics to measure in a call center? Uncover essential call center statistics for maximizing efficiency, including turnover rates, answer speeds, and customer satisfaction scores. Continue reading 11 New Call Center Statistics, Including Turnover Rates of 30-45%
The 5 Best Call Tracking Software (Low Spend, High Return)
Tracking calls is normally a complicated process — the best call tracking software makes it easy. Keep reading to learn about the top options for your business and how to choose the right one for your team. Continue reading The 5 Best Call Tracking Software (Low Spend, High Return)
5 Things Call Center AI Can Do Today and What’s on the Way
Explore how AI transforms call centers with five current technologies and three future innovations, enhancing efficiency and customer satisfaction. Continue reading 5 Things Call Center AI Can Do Today and What’s on the Way
Dialpad Review (2024): An AI-Powered VoIP Solution
Dialpad is a modern, innovative and powerful cloud-first alternative to other phone services. Check out the full review below to see if it’s the right VoIP solution for you. Continue reading Dialpad Review (2024): An AI-Powered VoIP Solution
8×8 Review (2024): Is it a Trustworthy Solution?
Discover strengths and drawbacks of 8×8 as a contact center solution. Compare features and pricing with other VoIP business phone systems. Continue reading 8×8 Review (2024): Is it a Trustworthy Solution?
7 Overlooked Call Center Quality Assurance Best Practices
Discover quality assurance best practices that can elevate customer satisfaction and improve agent performance. Follow these actionable insights to improve your contact center operations. Continue reading 7 Overlooked Call Center Quality Assurance Best Practices