How to Write a Call Center Business Plan in 7 Steps
Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and more. Continue reading How to Write a Call Center Business Plan in 7 Steps
Category Archives: call center training
9 Cold Calling Tips That Close Deals Like Clockwork
These practical cold calling tips will help you and your team hit quotas early, maximize your time, and get better results. Continue reading 9 Cold Calling Tips That Close Deals Like Clockwork
7 No-Fluff Cold Call Script Examples You Can Steal
A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away. Continue reading 7 No-Fluff Cold Call Script Examples You Can Steal
How to Make a Call Center Knowledge Base Reps Actually Use
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use. Continue reading How to Make a Call Center Knowledge Base Reps Actually Use
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time. Continue reading The Latest Call Center IVR Upgrades Are Slashing Wait Times