5 Call Queue Management Tips to Survive Peak Hour Traffic
Discover the best call queue management tactics to decrease wait times without hiring more call center agents. Continue reading 5 Call Queue Management Tips to Survive Peak Hour Traffic
Category Archives: call center software
4 Steps to Improve Call Flow from Greeting to Resolution
A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they’re not. Continue reading 4 Steps to Improve Call Flow from Greeting to Resolution
A Call Group Perfectly Handles These 7 Inbound Scenarios
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them. Continue reading A Call Group Perfectly Handles These 7 Inbound Scenarios
High Call Center Queuing Times? 5 Causes With Easy Fixes
Discover the best ways to get call center queuing times under control without telling agents to work harder. Continue reading High Call Center Queuing Times? 5 Causes With Easy Fixes
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time. Continue reading The Latest Call Center IVR Upgrades Are Slashing Wait Times
An Outbound Dialer Will Help You Win the Numbers Game
Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies. Continue reading An Outbound Dialer Will Help You Win the Numbers Game
Connectivity Problems? Measure Network Effectiveness Ratio
It’s a bad sign if your Network Effectiveness Ratio declines. Learn how to calculate this metric, and what to do next. Continue reading Connectivity Problems? Measure Network Effectiveness Ratio
5 Best Call Center Training Software of 2024
Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Continue reading 5 Best Call Center Training Software of 2024
Can ChatGPT Do Reliable Call Center Sentiment Analysis?
AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models to uncover customer insights at scale. Continue reading Can ChatGPT Do Reliable Call Center Sentiment Analysis?
6 Best Interactive Voice Response (IVR) Software of 2024
The best IVR systems are designed to easily manage inbound calls at scale, but can also be a solution for the needs of a small business. Check out the top six software to see which is the best fit for you. Continue reading 6 Best Interactive Voice Response (IVR) Software of 2024