Vishing, Wangiri, and Other VoIP Fraud Tactics On the Rise

Protect your business from VoIP fraud. Learn how to recognize the most common types and harden your phone system security. Continue reading Vishing, Wangiri, and Other VoIP Fraud Tactics On the Rise

How to Enforce IVR Authentication Without Annoying Callers

It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread the needle. Continue reading How to Enforce IVR Authentication Without Annoying Callers