Collaborate Disseminate
A few years ago, Walker and a couple of other firms predicted that customer experience (CX) would become the top brand differentiator by 2020. This gave CIOs a bit of time to plan how to ensure a top-quality customer experience. Based on other resea… Continue reading Practical AI in the contact center starts with agent assistance
With many IT projects, security is often an afterthought, but that approach puts the business at significant risk. The rise of IoT adds orders of magnitude more devices to a network, which creates many more entry points for threat actors to breach. … Continue reading Protecting the IoT: 3 things you must include in an IoT security plan
With many IT projects, security is often an afterthought, but that approach puts the business at significant risk. The rise of IoT adds orders of magnitude more devices to a network, which creates many more entry points for threat actors to breach. … Continue reading IoT security plans: 3 things you must include
SD-WAN products have been available for the better part of five years. Early adopters of the technology focused primarily on transport-related issues such as replacing or augmenting MPLS with broadband. As any technology matures and moves out of the… Continue reading SD-WAN creates new security challenges
SD-WAN products have been available for the better part of five years. Early adopters of the technology focused primarily on transport-related issues such as replacing or augmenting MPLS with broadband. As any technology matures and moves out of the… Continue reading SD-WAN creates new security challenges
The Internet of Things (IoT) is no longer some futuristic thing that’s years off from being something IT leaders need to be concerned with. The IoT era has arrived. In fact, Gartner forecasts there will be 20.4 billion connected devices globally by … Continue reading Build security into your IoT plan or risk attack
The Internet of Things (IoT) is no longer some futuristic thing that’s years off from being something IT leaders need to be concerned with. The IoT era has arrived. In fact, Gartner forecasts there will be 20.4 billion connected devices globally by … Continue reading Build security into your IoT plan or risk attack
Last year, I wrote two posts on Network World about mass data fragmentation (MDF). The first one defined the problem, and the second one highlighted how the issue can be addressed. Since the articles were published, I’ve had a number of discussions… Continue reading Solving the mass data fragmentation problem should be a top CIO priority
The IoT era has arrived.Here’s some proof: 83% of organizations say the Internet of Things (IoT) is important to business today, and 92% say it will be in two years.That’s according to a recent DigiCert survey conducted by ReRez Research of 700 orga… Continue reading Securing the IoT has become business-critical
Almost every industry is looking at the impact artificial intelligence (AI) will have on it, but healthcare has been one of the most forward-looking because it has the potential of providing better patient care and can save lives.The intersection of… Continue reading Healthcare CIOs should focus on data quality to maximize the value of artificial intelligence