Collaborate Disseminate
The mandate for today’s CIO has changed markedly over the past decade. What was once a predominantly technical role has expanded to include leading most businesses through digital transformation initiatives. For most businesses, improving customer e… Continue reading What it takes to provide best-in-class customer experience
This week SD-WAN vendor Cato Networks announced the results of its Telcos and the Future of the WAN in 2019 survey. The study was a mix of companies of all sizes, with 42% being enterprise-class (over 2,500 employees). More than 70% had a network wi… Continue reading Survey finds SD-WANs are hot, but satisfaction with telcos is not
Digital transformation is one of those things everyone is interested in. It seems most have a good handle on the why but often not the how. I recently spoke with Miguel Rio Tinto, Group CIO of Emirates NBD, one of the oldest and biggest financial fi… Continue reading In-house engineering culture drives digital transformation at Emirates NBD
Consumers have spoken, and there can be no doubt that digital commerce, in all its forms, is here to stay. E-commerce represented close to 15% of all retail sales in 2018, according to U.S. Commerce Department figures, and that number is increasing … Continue reading Best practices for digital transformation in retail
Firewalls have been around for years, but the technology keeps evolving as the threat landscape changes. Here are some tips about what to look for in a next-generation firewall (NGFW) that will satisfy business needs today and into the future.Don’t … Continue reading How to shop for enterprise firewalls
As I pointed out in my last post, digital transformation is currently the hottest topic with CIOs and business leaders. A reasonable question to ask is whether digital transformation alone will propel a company into market leadership.To better under… Continue reading Revenue management can help maximize digital transformation investments
Digital transformation is a hot topic among CIOs and business leaders, as those companies that become digital organizations will become market leaders. And those that don’t make the shift, will struggle to survive.If one needs proof, look at what’s … Continue reading Digital transformation initiatives underway, but companies need help
Last year I wrote a blog post questioning whether Google was ready to become a mainstream enterprise vendor. As I pointed out in that post, Google has danced around enterprise for years but has never been able to establish itself as a “go-to vendor…. Continue reading Google ready to step up its enterprise presence
A few years ago, Walker and a couple of other firms predicted that customer experience (CX) would become the top brand differentiator by 2020. This gave CIOs a bit of time to plan how to ensure a top-quality customer experience. Based on other resea… Continue reading Practical AI in the contact center starts with agent assistance
With many IT projects, security is often an afterthought, but that approach puts the business at significant risk. The rise of IoT adds orders of magnitude more devices to a network, which creates many more entry points for threat actors to breach. … Continue reading IoT security plans: 3 things you must include