Collaborate Disseminate
When Salesforce bought Mulesoft last spring for the tidy sum of $6.5 billion, it looked like money well spent for the CRM giant. After all, it was providing a bridge between the cloud and the on-prem data center and that was a huge missing link for a company with big ambitions like Salesforce. When you […] Continue reading With Mulesoft in fold, Salesforce gains access to data wherever it lives
How many times have you called into a company, answered a bunch of preliminary questions about the purpose of your call, then found that those answers didn’t make their way to the CSR who ultimately took your call. This usually is because System A can’t talk to System B and it’s frustrating for the caller, […] Continue reading Salesforce wants to end customer service frustration with Customer 360
Salesforce and Amazon’s cloud arm, AWS, have had a pretty close relationship for some time, signing a $400 million deal for infrastructure cloud services in 2016, but today at Dreamforce, Salesforce’s massive customer conference taking place this week in San Francisco, they took it to another level. The two companies announced they were offering a […] Continue reading Salesforce, AWS expand partnership with secure data sharing between platforms
Walmart has been working with IBM on a food safety blockchain solution and today it announced it’s requiring that all suppliers of leafy green vegetable for Sam’s and Walmart upload their data to the blockchain by September 2019 . Most supply chains are bogged down in manual processes. This makes it difficult and time consuming […] Continue reading Walmart is betting on the blockchain to improve food safety
Adobe Analytics is a sophisticated product, so much so that users might focus on a set of known metrics at the cost of missing key insights. Adobe introduced an AI-fueled virtual assistant called Intelligent Alerts today to help users find deeper insights they might have otherwise missed. John Bates, director of product management for Adobe […] Continue reading Adobe introduces AI assistant to help Analytics users find deeper insights
Apple and Salesforce are both highly successful, iconic brands, who like to put on a big show when they make product announcements. Today, the two companies announced they were forming a strategic partnership with an emphasis on mobile strategy ahead of Salesforce’s enormous customer conference, Dreamforce, which starts tomorrow in San Francisco. For Apple, which is […] Continue reading Salesforce partners with Apple to roll deeper into mobile enterprise markets
A week ago rumors were flying that Adobe would be buying Marketo, and lo and behold it announced today that it was acquiring the marketing automation company for $4.75 billion. It was a pretty nice return for Vista Equity partners, which purchased Marketo in May 2016 for $1.8 billion in cash. They held onto it […] Continue reading Adobe gets its company, snaring Marketo for $4.75 billion
Graph databases have always been useful to help find connections across a vast data set, and it turns out that capability is quite handy in artificial intelligence and machine learning too. Today, Neo4j, the makers of the open source and commercial graph database platform, announced the release of Neo4j 3.5, which has a number of […] Continue reading AI could help push Neo4j graph database growth
Salespeople usually spend their days talking. They are on the phone and in meetings, but when it comes to updating Salesforce, they are back at the keyboard again typing notes and milestones, or searching for metrics about their performance. Today, Salesforce decided to change that by introducing Einstein Voice, a bit of AI magic that […] Continue reading Einstein Voice gives Salesforce users gift of gab
Leena AI, a recent Y Combinator graduate focusing on HR chatbots to help employees answer questions like how much vacation time they have left, announced a $2 million seed round today from a variety of investors. Company co-founder and CEO Adit Jain says the seed money is about scaling the company and gaining customers. They hope […] Continue reading Fresh out of Y Combinator, Leena AI scores $2M seed round