PCI Pal® adds Speech Recognition capability to its cloud-based Agent Assist and IVR Payment solutions

PCI Pal®, the global provider of cloud-based secure payment solutions, has today announced the addition of Speech Recognition capability for both its Agent Assist and IVR Payment solutions. PCI Pal’s customers now have the option of allowing callers to… Continue reading PCI Pal® adds Speech Recognition capability to its cloud-based Agent Assist and IVR Payment solutions

Introducing PCI Pal’s Summer School programme: offering customer service professionals a helpful boost with data security and compliance knowledge

PCI Pal®, the global provider of secure payment solutions, has launched an online Summer School series giving contact centre professionals, as well as those who are interested in securing payments, the opportunity to find out more and test their k… Continue reading Introducing PCI Pal’s Summer School programme: offering customer service professionals a helpful boost with data security and compliance knowledge

PCI Pal® and Civica host Payments Security and Compliance webinar for the public sector

PCI Pal®, the global provider of secure payment solutions, in conjunction with global IT-based services partner Civica, is hosting a free webinar that is designed to provide guidance to public sector contact centre professionals , in relation to m… Continue reading PCI Pal® and Civica host Payments Security and Compliance webinar for the public sector

Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal®

In partnership with Vonage, PCI Pal®, the global provider of secure payment solutions, has implemented its cloud-based Agent Assist payment security solution with Pennon Water Services, to ensure all telephone-based payments are securely handled a… Continue reading Pennon Water Services keeps its customer experience flowing thanks to Vonage and PCI Pal®

Global research shows poor data security practices have serious consequences for businesses worldwide

PCI Pal research finds a significant change in how consumers around the world are thinking about and reacting to security breaches
The post Global research shows poor data security practices have serious consequences for businesses worldwide appeared f… Continue reading Global research shows poor data security practices have serious consequences for businesses worldwide