IT Portal feature: PCI Pal survey examines data breach repercussions for organisations

With data breaches on the rise, security is on the top of mind for consumers around the world. Brands that want to establish or re-establish consumer trust must understand the regional psychological differences in how US and UK consumers react to data … Continue reading IT Portal feature: PCI Pal survey examines data breach repercussions for organisations

PCI Compliance and the Contact Centre: The Challenges and Solutions

The balancing act between maintaining multiple standards without impacting the customer journey isn’t an easy task for the contact centre, especially with data breaches on the rise. Recently, PCI Pal and Verizon teamed up to examine the challenge… Continue reading PCI Compliance and the Contact Centre: The Challenges and Solutions

Will Data Regulation Help Stop Data Breaches?

With the recent headline-making breaches such as Lord & Taylor and Panera, U.S. consumer sentiment is quickly shifting.  Accordingly to a recent study from the American Institute of CPAs (AICPA), 81 percent of consumers are actively worried about … Continue reading Will Data Regulation Help Stop Data Breaches?