ACD vs IVR: Which One Will Save You More Customers?
Struggling to choose between ACD vs IVR? Learn which one’s best if you have to choose and when you should use both. Continue reading ACD vs IVR: Which One Will Save You More Customers?
Author Archives: Corry Cummings
How to Write a Call Center Business Plan in 7 Steps
Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and more. Continue reading How to Write a Call Center Business Plan in 7 Steps
Call Center Software Pricing: How to Accurately Calculate Cost
Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Continue reading Call Center Software Pricing: How to Accurately Calculate Cost
8 Video Production Templates You Can Use in < 30 Minutes
Streamline content creation with the best video production templates for monday.com, ClickUp, Notion, Google Sheets, Excel, and more. Continue reading 8 Video Production Templates You Can Use in < 30 Minutes
Top 7 No-Cost Digital Asset Management Templates
Simplify your digital environment with the best digital asset management templates for monday.com, Wrike, Softr, Airtable, Stackby, and more. Continue reading Top 7 No-Cost Digital Asset Management Templates
9 VoIP Troubleshooting Tips to Fix Everything Right Now
No one likes choppy audio or dropped calls. Use these simple VoIP troubleshooting tactics for crystal clear internet calls every time. Continue reading 9 VoIP Troubleshooting Tips to Fix Everything Right Now
10 Social Media Planners You Can Start Using Today [FREE]
Organize the chaos with these free digital social media planners for Excel, Google Sheets, monday.com, ClickUp, Wrike, and more. Continue reading 10 Social Media Planners You Can Start Using Today [FREE]
How To Set Up Free SIP Calling On Any Device
Most people communicating on the internet are using SIP calling. Here’s how to make free SIP calls — and when you shouldn’t. Continue reading How To Set Up Free SIP Calling On Any Device
Vishing, Wangiri, and Other VoIP Fraud Tactics On the Rise
Protect your business from VoIP fraud. Learn how to recognize the most common types and harden your phone system security. Continue reading Vishing, Wangiri, and Other VoIP Fraud Tactics On the Rise
When Customers Adore Queue Callbacks (+3 Times They Don’t)
Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers. Continue reading When Customers Adore Queue Callbacks (+3 Times They Don’t)