Collaborate Disseminate
WeWork is acquiring Conductor.
The two businesses might not seem like an obvious fit. Why would a coworking giant buy a company that’s best known for search engine optimization?
Well, Conductor co-founder and CEO Seth Besmertnik said that h… Continue reading WeWork acquires SEO and marketing company Conductor
If you’re running a company with a lot of customers, it can take time to sort through all that feedback. A startup called ScopeAI is working to make that process a lot easier. The startup is announcing that it’s raised an undisclosed … Continue reading ScopeAI helps companies analyze their customer feedback
How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Founders Rémi Cossart an… Continue reading Onward helps businesses automate their customer service
The Adecco Group, a global HR services firm headquartered in Switzerland, announced today that it has acquired Vettery. The financial terms were not disclosed, but a source with knowledge of the deal told us that the price was a little over $100 … Continue reading Adecco Group acquires recruiting startup Vettery for $100M
If you’ve ever interacted with a chatbot and felt like there was just something missing, the founders of a new startup called Conversive think they know the missing element — face-to-face interaction. And that, essentially, is what they’re trying to enable with their technology. Conversive customers can create a character (animated or recorded human) to represent them, place… Read More Continue reading Conversive helps businesses build the virtual equivalent of face-to-face conversations
Swiftype isn’t just a startup that we write about — we also use the technology to provide site search on TechCrunch itself. Now it’s being acquired by Elastic, the company behind the open source technology Elasticsearch. It turns out the two companies are already connected, because Swiftype uses Elasticsearch for indexing and storing its search content. In fact, Swiftype CTO… Read More Continue reading Elastic acquires search startup Swiftype
Instart Logic has raised $30 million in Series E funding. The company describes its technology as a “digital experience platform.” If that sounds vague, it’s partly because Instart Logic actually has a broad range of products, covering everything from performance optimization, image optimization, application firewall and its own content delivery network. Founder and CEO… Read More Continue reading ‘Digital experience’ company Instart Logic raises $30M for global expansion
Instart Logic has raised $30 million in Series E funding. The company describes its technology as a “digital experience platform.” If that sounds vague, it’s partly because Instart Logic actually has a broad range of products, covering everything from performance optimization, image optimization, application firewall and its own content delivery network. Founder and CEO… Read More Continue reading ‘Digital experience’ company Instart Logic raises $30M for global expansion
Hearsay Systems is announcing that it has acquired technology and intellectual property from Mast Mobile. The Mast service allowed businesses to manage work and personal numbers on a single mobile phone, and to connect those phones to their customer database. It was backed by Samsung, FirstMark Capital and others. Hearsay, meanwhile, offers marketing and communication tools for the… Read More Continue reading Hearsay acquires Mast Mobile’s tech for adding work numbers and CRM integration on your smartphone
Spiro aims to sell CRM software to businesses that have been avoiding traditional CRM products. CEO Adam Honig told me that he and his co-founders originally set out to build artificial intelligence products that could assist with CRM. But then they started hearing from companies that weren’t using any CRM at all. So the team ended up broadening its approach. Read More Continue reading Spiro raises $3M to build CRM tools for businesses that don’t like CRM