Author Archives: Andrew Heifetz

Akamai’s Technical Enablement and Education Team, Part of the Global Services and Support Organization, Wins 2020 Chief Learning Officer Magazine Gold Award

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On October 2020, the Akamai Technical Enablement and Education (TE&E) Team — responsible for creating product-training certifications for employees (Global Services and Support [GSS]), customers (Akamai University), and channel partners (Advanced Partner Enablement) — won its second industry award for program design, functionality, and impact. Continue reading Akamai’s Technical Enablement and Education Team, Part of the Global Services and Support Organization, Wins 2020 Chief Learning Officer Magazine Gold Award→

Akamai’s Technical Enablement and Education Team, Part of the Global Services and Support Organization, Wins 2020 Chief Learning Officer Magazine Gold Award

Posted on by

On October 2020, the Akamai Technical Enablement and Education (TE&E) Team — responsible for creating product-training certifications for employees (Global Services and Support [GSS]), customers (Akamai University), and channel partners (Advanced … Continue reading Akamai’s Technical Enablement and Education Team, Part of the Global Services and Support Organization, Wins 2020 Chief Learning Officer Magazine Gold Award→

Akamai’s Technical Enablement and Education Team, Part of the Global Services and Support Organization, Wins 2020 Chief Learning Officer Magazine Gold Award

Posted on by

On October 2020, the Akamai Technical Enablement and Education (TE&E) Team — responsible for creating product-training certifications for employees (Global Services and Support [GSS]), customers (Akamai University), and channel partners (Advanced Part… Continue reading Akamai’s Technical Enablement and Education Team, Part of the Global Services and Support Organization, Wins 2020 Chief Learning Officer Magazine Gold Award→

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Enhancing Customer Value, Building Customer Relationships and Strengthening Team Collaboration

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Effective communication skills are fundamental to developing both immediate and long term relationships with our customers. How else can we learn the answers to questions such as: "What are our customers concerns, needs, and desires?", "How… Continue reading Enhancing Customer Value, Building Customer Relationships and Strengthening Team Collaboration→

Enhancing Customer Value, Building Customer Relationships and Strengthening Team Collaboration

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Effective communication skills are fundamental to developing both immediate and long term relationships with our customers. How else can we learn the answers to questions such as: "What are our customers concerns, needs, and desires?", "How can we best address… Continue reading Enhancing Customer Value, Building Customer Relationships and Strengthening Team Collaboration→