A customer support of where my company host a VPS on asked me login detail, is this standard procedure?

We host our web application on a VPS, I maintain LAMP environment there to fulfill our client needs (I work on relatively small SaaS service provider), I also set up a script to backup the system regularly at night.
Our company had just up… Continue reading A customer support of where my company host a VPS on asked me login detail, is this standard procedure?

Are hosted bare-metal servers more secure than VPS against unauthorized disclosure?

Our small company needs to store sensitive data in the cloud. We are debating VPS’s or rented bare-metal servers due to cost. Our threat model includes malicious sysadmins working at the hosting provider and this is what we are focusing on… Continue reading Are hosted bare-metal servers more secure than VPS against unauthorized disclosure?

VPS host shows plain text "root" account password upon reinstall of unmanaged VM

I recently started using a VPS hosting service, that offers unmanaged VPS. It allows me to reinstall the VM at any point in time, choosing from a number of OS ISO files (doesn’t have to be the same OS as before). You are probably already f… Continue reading VPS host shows plain text "root" account password upon reinstall of unmanaged VM