How to Set Up a Virtual Call Center the Right (& Easy) Way
Learn how to set up a virtual call center without wasting time, money, or resources on things that don’t matter. Continue reading How to Set Up a Virtual Call Center the Right (& Easy) Way
Category Archives: voip
Some Telemarketing Lists Are Garbage. Here’s How to Check
Give your reps a fighting chance by buying high-quality telemarketing lists and steering clear of the junk. Learn what to look for today. Continue reading Some Telemarketing Lists Are Garbage. Here’s How to Check
Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
The main tradeoff between a predictive dialer vs progressive dialer is speed vs control. Learn about both and and how they compare. Continue reading Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
Getting Dial-Up To Work Over VOIP Isn’t Always Easy
Dial-up modems used to be the default way of accessing the Internet, but times have moved on. They’re now largely esoteric relics from a time gone by. With regular old …read more Continue reading Getting Dial-Up To Work Over VOIP Isn’t Always Easy
How to Decide Between a Power Dialer vs Predictive Dialer
When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them. Continue reading How to Decide Between a Power Dialer vs Predictive Dialer
SD-WAN vs VPN: How Many Tunnels Do You Need?
Choosing between SD-WAN vs VPN will impact your ability to scale effectively. VPNs are great for small networks, SD-WAN provides flexibility. Continue reading SD-WAN vs VPN: How Many Tunnels Do You Need?
Network Definition Made Simple: Here’s the Basics
Spoiler: there isn’t just one network definition. Learn everything you need to assess various network types, topologies, and architectures. Continue reading Network Definition Made Simple: Here’s the Basics
5 Types of Call Centers to Attract and Serve Your Customers
Discover how you can leverage different types of call centers to improve customer support and enhance operations. Continue reading 5 Types of Call Centers to Attract and Serve Your Customers
RPA Contact Center: What Grindy Tasks Can it Get Rid Of?
Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow agents down. Continue reading RPA Contact Center: What Grindy Tasks Can it Get Rid Of?
RPA Contact Center: What Grindy Tasks Can it Get Rid Of?
Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow agents down. Continue reading RPA Contact Center: What Grindy Tasks Can it Get Rid Of?