The CEO of an Arkansas telemarketing firm is blaming a ransomware attack for her decision to temporarily shut the company’s doors and leave workers unsure of their employment status just days before Christmas. Sandra Franecke, in a letter to employees of The Heritage Company, said the business, which solicits money on behalf of nonprofit clients, was infected with malicious software about two months ago. Hackers “basically ‘held us hostage for ransom’ and we were forced to pay the crooks to get the ‘key’ just to get our systems back up and running,” Franecke said in a letter obtained by KATV, the local ABC affiliate. Company IT staffers have been working in the time since to restore normal operations “but they still have a long way to go,” Franecke noted, without detailing the reason for the two-month notification delay or providing any information about the attack or the strain of malware. […]
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