Category Archives: Technology

How to Decide Between a Power Dialer vs Predictive Dialer

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When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them. Continue reading How to Decide Between a Power Dialer vs Predictive Dialer→

RPA Contact Center: What Grindy Tasks Can it Get Rid Of?

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Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow agents down. Continue reading RPA Contact Center: What Grindy Tasks Can it Get Rid Of?→

RPA Contact Center: What Grindy Tasks Can it Get Rid Of?

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Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that slow agents down. Continue reading RPA Contact Center: What Grindy Tasks Can it Get Rid Of?→

Can You Replicate a Key Phone System In the Cloud?

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Modern business communication solutions make it easy to migrate your key phone system to the cloud without upgrading your equipment. Continue reading Can You Replicate a Key Phone System In the Cloud?→