Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture.
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Shift your organizational priorities and operations to be more customer focused

Tech executives must move quickly and drive innovation in order to meet emerging customer and employee demands.
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Enterprises are forced to ramp up resilience in an increasingly erratic world

A new Ericsson report shows enterprises are more prepared for disruptive events, thanks to digitalization and automation, but leaders need to shift to long-term resilience models.
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