Office Depot and a tech support service have agreed to pay the Federal Trade Commission a total of $35 million to settle charges they lied to customers by convincing them their products had been hacked, the FTC announced Wednesday. Office Depot and Support.com will pay $25 million and $10 million, respectively, for their role in a years-long scheme to use a software program, known as PC Health Check, as a tool to convince customers to buy tech support from Office Depot, the FTC said. A complaint alleges that both companies configured PC Health Check to report it had found malware based on whether customers agreed with statements such as “My PC recently became much slower or is too slow to use,” rather than true malware scans. Both companies knew about the problem as early as 2012 yet they continued marketing and using PC Health Check until late 2016, the FTC […]
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