Collaborate Disseminate
NICE announced, as part of its collaboration with Microsoft, that it is extending its certified Capture and Archiving Technology for Teams to law enforcement and criminal justice agencies to support their adoption of Teams for improved collaboration, f… Continue reading NICE extends Capture and Archiving Technology for Microsoft Teams to law enforcement agencies
NICE launched CXone SmartReach following the acquisition of ContactEngine. CXone SmartReach is a comprehensive artificial intelligence (AI) powered solution that enables organizations to have proactive, multi-day, asynchronous conversations – interacti… Continue reading NICE CXone SmartReach delivers proactive conversational AI for digital experiences
NICE unveiled a Robo Ethical Framework promoting responsibility and transparency in the design, creation and deployment of AI-powered robots. NICE’s ethical guidelines set the standard for designing, building and deploying robots, and form the basis fo… Continue reading NICE Robo Ethical Framework ensures responsible robot-human dynamics in the workplace
Stringent regulations and complexities arising from new communication modalities and remote, distributed workforces are widening compliance gaps, placing financial and energy trading firms at further risk for fines and reputational damage. To address t… Continue reading NICE NTR-X: A cloud-ready omnichannel compliance recording and assurance solution
Introduction Dealing with the many emerging cybersecurity challenges is a daunting task. With the ever-increasing number of attacks and cybercriminals that constantly update their techniques, it is…
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The post… Continue reading How to align NICE Cybersecurity Workforce Framework KSAs with roles in your organization
NICE announced its launch of Agile CX, a program focused on addressing the need for extreme business agility as CX organizations are fighting to gain leadership in unprecedented times. For many years, organizations were busy building capabilities to im… Continue reading NICE launches Agile CX to provide superior CX business insight and workforce agility for orgs
Anyone who is interested in cybersecurity law and policy can now take an online course that was partly shaped by National Security Agency. The course, which can be accessed through Penn State University’s Clark Center, touches on international and domestic cybersecurity law, cyber risk and technical details like how smartphones function, according to Anne McKenna, a Penn State professor who organized the course. James Houck, director of Penn State’s Center for Security Research and Education, told CyberScoop that program will serve as a primer to the legal and technical details of offensive and defensive cyber-operations. “What we’re trying to do … is create a framework for people who are trying to be introduced to cyber law, to offensive, defensive cyber operations, and for them to learn the fundamentals, the framework — and in our case legal authorities for how these work,” Houck said. Houck clarified that although the NSA put out […]
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Continue reading NSA-approved cybersecurity law and policy course now available online
91% of of contact center IT staff believe increasing contact center compliance software investment should be considered a priority in the next year. 83% of contact center professionals also said their organization’s efforts towards customer privacy and… Continue reading Analytics and automation solutions to help contact center IT staff ensure compliance
President Donald Trump’s recent Executive Order on America’s Cybersecurity Workforce has created surprisingly little buzz within the cybersecurity training community. This is likely because, as exciting as it is to have the leader of the free world fo… Continue reading Executive Order on America’s Cybersecurity Workforce: From Strategy to Reality
The White House is rolling out an executive order that is intended to bolster the nation’s cybersecurity workforce, senior administration officials told reporters on a call Thursday. The officials detailed a document that includes provisions geared toward the federal government’s employees, as well as education and career development initiatives for the U.S. workforce in general. The goal is to build a “superior cybersecurity workforce,” one official said. The White House wants to create a President’s Cybersecurity Cup competition that “will identify, challenge, and reward the government’s best personnel supporting cybersecurity and cyber excellence,” the officials said. Other elements include allowing cybersecurity employees to rotate among agencies, and using new cybersecurity aptitude tests as part of efforts to reskill federal workers. The employee-rotation idea already has bipartisan support on Capitol Hill, with Senate passage earlier this week of a bill that would put it into action. The Trump administration has embraced reskilling for awhile, too: A program to […]
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