Collaborate Disseminate
The General Data Protection Regulation (GDPR) came into effect on 25th May 2018. Although pertinent to the Personally Identifiable Information (PII) of citizens within the European Economic Area, its effect has reached around the world. As many organis… Continue reading THE GDPR Nearly Three Years On, 5 Things You Need to Know
For many organisations, 2021 is the year to focus on enhancing the customer experience. This time of year especially, it’s time to put a heightened focus on relationships, specifically Customer Relationships. With contact centres being a main artery of… Continue reading Investing in your Customer Relationships
For nearly a year the pandemic has brought many new challenges, including a heightened state of cyber threat. Lockdowns have meant most of us have been at home, using self-serve methods to communicate, purchase items and pay bills. Some businesses have… Continue reading Descoping your infrastructure for improved PCI Compliance
It’s only the first month of 2021, yet data breaches are already dominating the news – from more details coming out about the SolarWinds data breach, to the hacking of gaming company Capcom. As the Wall Street Journal said of the former data breach, “I… Continue reading Getting Back to Basics With Data Security
While the United States has no federally-mandated consumer data privacy regulations, organisations still have a responsibility to protect customers’ sensitive data. Not doing so can have long-term consequences, resulting in potential legal issues and a… Continue reading Wawa Data Breach: A Lesson in the Consequences of Data Security Failures
Listen to our latest podcast episode to motivate you and your team for better data security practices in 2021 and tick one resolution off your list.
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The post Making Compliance a Habit appear… Continue reading Making Compliance a Habit
2020 was an unpredictable year, and while things are looking up with the rollout of the first COVID-19 vaccines, 2021 is likely to have its own twists and turns. To help organizations prepare for whatever 2021 may bring, PCI Pal’s Geoff Forsyth is here… Continue reading Data Security Predictions for the New Year
2020 was certainly not the year we expected or hoped for. But despite the unexpected twists and turns of the past year, one thing held constant: the continuation of data security threats and breaches. To reflect on the past year, PCI Pal pulled toget… Continue reading 2020 Data Breaches in Review
This holiday season, many contact centre agents, like Kevin, are hunkered down at home, bearing the storms of remote working alone. These agents are the first line of defence against security threats this holiday season. Let’s unwrap what they are up a… Continue reading Home Alone – A Christmas tale without the compliance
In the run-up to Christmas, we surveyed 2000 UK consumers to understand what really rings their festive bells when shopping. We offered a list of potential considerations that people look for, before they decide where and when to make their purchasers,… Continue reading Christmas Shopping: What Do You Look For?