Collaborate Disseminate
Fixed VoIP numbers aren’t as cheap as non-fixed lines, but for some companies, the benefits massively outweigh the extra cost and complexity. Continue reading 6 Advantages of Using a Fixed VoIP Number (+ 4 Drawbacks)
Fixed VoIP numbers aren’t as cheap as non-fixed lines, but for some companies, the benefits massively outweigh the extra cost and complexity. Continue reading 6 Advantages of Using a Fixed VoIP Number (+ 4 Drawbacks)
Non-Fixed VoIP is cheaper than a fixed line — and in these five situations, fixed-VoIP performs better, too. Continue reading 5 Scenarios Where Non-Fixed VoIP Is Better than a Static Number
The BBC interviewed scientists Charley Kline and Bill Duvall 55 years after the first communications were made over a system called Arpanet, short for the Advanced Research Projects Agency Network. “Kline and Duvall were early inventors of networking, … Continue reading BBC Interviews Charley Kline and Bill Duvall, Creators of Arpanet
Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or machine learning. Continue reading 6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Continue reading Contact Center Technology: From Must-Have to Cutting-Edge
EmberOT’s OT PCAP Analyzer, developed for the industrial security community, is a free tool providing a high-level overview of the devices and protocols in packet capture files. “The OT PCAP Analyzer was designed specifically with critical … Continue reading OT PCAP Analyzer: Free PCAP analysis tool
A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Continue reading 5 Chatbot Call Center Examples +3 Times You Need a Human
It was originally created back in 2005 by Sun Microsystems for its proprietary Solaris Unix systems, “for troubleshooting kernel and application problems on production systems in real time,” explains Wikipedia. “DTrace can be used to get a global overv… Continue reading DTrace for Linux Comes to Gentoo
An incorrect fax header dooms your transmission from the start. Here’s how to get it right, even if you have never sent a fax before. Continue reading There Are Exactly 3 Items Every Fax Header Must Have