How To Set Up Free SIP Calling On Any Device
Most people communicating on the internet are using SIP calling. Here’s how to make free SIP calls — and when you shouldn’t. Continue reading How To Set Up Free SIP Calling On Any Device
Category Archives: Networking
Vishing, Wangiri, and Other VoIP Fraud Tactics On the Rise
Protect your business from VoIP fraud. Learn how to recognize the most common types and harden your phone system security. Continue reading Vishing, Wangiri, and Other VoIP Fraud Tactics On the Rise
When Customers Adore Queue Callbacks (+3 Times They Don’t)
Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers. Continue reading When Customers Adore Queue Callbacks (+3 Times They Don’t)
How To Setup an IVR Call Flow to Maximize Containment Rate
Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints. Continue reading How To Setup an IVR Call Flow to Maximize Containment Rate
Why Customers and Companies Love Interactive Voice Response
IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Continue reading Why Customers and Companies Love Interactive Voice Response
Fix Dropped Calls in Two Minutes or Less With These Tweaks
Tired of lost connections and frequent call drops? Learn nine easy tricks that can stop dropped calls right away. Continue reading Fix Dropped Calls in Two Minutes or Less With These Tweaks
5 Steps In Every Successful Contact Center Migration Plan
A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud. Continue reading 5 Steps In Every Successful Contact Center Migration Plan
How to Test a Call Center Integration Before Buying Seats
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy. Continue reading How to Test a Call Center Integration Before Buying Seats
How to Start Working as a Call Center Agent From Home
A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start working from home. Continue reading How to Start Working as a Call Center Agent From Home
Will DECT Devices Work In A Call Center? Yes, With Limits
DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it. Continue reading Will DECT Devices Work In A Call Center? Yes, With Limits