Category Archives: MTTR

What a Doctor’s Visit Can Teach Your SOC About Reducing MTTD and MTTR

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Recently I took my 4-year-old daughter to the doctor’s office for a run-of-the-mill ear infection. Generally our wait time with…
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What You Should Know About Driving Down MTTD and MTTR

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Effectively connect people, process and technology to minimize MTTD and MTTR There’s a reason it’s said that what gets measured gets managed. In order to successfully achieve a goal, you have to be able to measure progress. It’s the o… Continue reading What You Should Know About Driving Down MTTD and MTTR→