Collaborate Disseminate
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use. Continue reading How to Make a Call Center Knowledge Base Reps Actually Use
OneNote suits versatile note-taking needs, while Notion excels in productivity and project management functionality. Your choice will depend on workflow preferences and priorities. Continue reading Notion vs OneNote (2024): Which Tool Should You Use?
Since its inception in 2009, Incapsula has been a proud part of Imperva, the analyst-recognized cybersecurity leader. However, cybersecurity needs are evolving, and so are we. On April 7th, we will officially retire Incapsula.com. All of the great Inca… Continue reading Making Our Security Portfolio Simpler — and Better