ACD vs IVR: Which One Will Save You More Customers?

Struggling to choose between ACD vs IVR? Learn which one’s best if you have to choose and when you should use both. Continue reading ACD vs IVR: Which One Will Save You More Customers?

How To Setup an IVR Call Flow to Maximize Containment Rate

Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints. Continue reading How To Setup an IVR Call Flow to Maximize Containment Rate