Category Archives: ivr software

How To Setup an IVR Call Flow to Maximize Containment Rate

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Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints. Continue reading How To Setup an IVR Call Flow to Maximize Containment Rate→

Why Customers and Companies Love Interactive Voice Response

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IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Continue reading Why Customers and Companies Love Interactive Voice Response→