Online banking customers remain extremely frustrated with passwords

A new survey by iovation and Aite Group, polled nearly 1,100 consumers across four generations who use online and/or mobile banking platforms to better understand their attitudes toward various authentication mechanisms used today. Despite being comfortable using passwords, the study found that 85% of survey respondents recognized the need to bolster online security by moving beyond this increasingly archaic method for authentication. However, due to varying comfort levels and willingness to learn new techniques, different … More Continue reading Online banking customers remain extremely frustrated with passwords

How a dynamic range of authentication can open doors for trusted customers

In this podcast recorded at RSA Conference 2017, Michael Thelander, Director of Product Marketing at iovation, talks about lessons learned from bringing authentication technology out to customers and seeing what the demand looks like in the market. Here’s a transcript of the podcast for your convenience. Authenticating consumers We’ve seen three things, especially with relation to authenticating consumers and new customers out in the market in that space that we call ‘beyond the firewall’. What … More Continue reading How a dynamic range of authentication can open doors for trusted customers

Online credit card fraud up 20% Black Friday to Cyber Monday

Iovation released new data that shows card-not-present fraud increased significantly from Black Friday to Cyber Monday 2016 when compared to the same period in past years. Research shows a 20 percent increase in online retail credit card fraud during the 2016 holiday shopping weekend when compared to the same period in 2015, and a 34 percent increase in online credit card fraud from Black Friday to Cyber Monday 2014 to 2016. The percent of all … More Continue reading Online credit card fraud up 20% Black Friday to Cyber Monday

Iovation acquires LaunchKey, shows the future of authentication

Iovation, a provider of device-based solutions for authentication and fraud prevention, announced the acquisition of multifactor authentication company LaunchKey. The move marks the launch of the new iovation LaunchKey MFA solution, an all-in-one toolkit that gives businesses the right authentication method for every touchpoint in their customer’s journey, including online, mobile, call center and in-person. The combination of LaunchKey MFA with iovation’s existing Customer Authentication service will create something that’s entirely new: a SaaS-based, adaptive, … More Continue reading Iovation acquires LaunchKey, shows the future of authentication

Customer Authentication: Multi-factor security from iovation

With most transactions now happening online, providing customers with a frictionless online experience that’s also highly secure is critical for today’s businesses. Still, most companies continue to rely heavily on usernames and passwords as their only means for authenticating customers. This creates a significant problem. Not only are passwords difficult for customers to recall and manage, but they can be easily stolen by fraudsters and resold on the black market. In this podcast recorded at … More Continue reading Customer Authentication: Multi-factor security from iovation