ISPs Say Their ‘Excellent Customer Service’ Is Why Users Don’t Switch Providers

Ars Technica’s Jon Brodkin reports: Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ISPs face so much c… Continue reading ISPs Say Their ‘Excellent Customer Service’ Is Why Users Don’t Switch Providers

Sabotage or Accident? American and European Officials Disagree On What Caused Cuts to Two Undersea Cables

CNN reports that investigators “are trying to crack the mystery of how two undersea internet cables in the Baltic Sea were cut within hours of each other.” But there’s now two competing viewpoints, “with European officials saying they believe the disru… Continue reading Sabotage or Accident? American and European Officials Disagree On What Caused Cuts to Two Undersea Cables