Google updates its speech tech for contact centers

Last July, Google announced its Contact Center AI product for helping businesses get more value out of their contact centers. Contact Center AI uses a mix of Google’s machine learning-powered tools to help build virtual agents and help human agents as they do their job. Today, the company is launching several updates to this product […] Continue reading Google updates its speech tech for contact centers

Make A Natural Language Phone Bot Like Google’s Duplex AI

After seeing how Google’s Duplex AI was able to book a table at a restaurant by fooling a human maître d’ into thinking it was human, I wondered if it might be possible for us mere hackers to pull off the same feat. What could you or I do without Google’s legions of ace AI programmers and racks of neural network training hardware? Let’s look at the ways we can make a natural language bot of our own. As you’ll see, it’s entirely doable.

Breaking Down The Solution

One of the first steps in engineering a solution is to break …read more

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Google Cloud releases Dialogflow Enterprise Edition for building chat apps

Building conversational interfaces is a hot new area for developers. Chatbots can be a way to reduce friction in websites and apps and to give customers quick answers to commonly asked questions in a conversational framework. Today, Google announced it was making Dialogflow Enterprise Edition generally available. It had previously been in Beta. This technology […] Continue reading Google Cloud releases Dialogflow Enterprise Edition for building chat apps

Google launches a paid enterprise edition of its Dialogflow chatbot builder

 Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and enterprise version) is now getting built-in suppor… Continue reading Google launches a paid enterprise edition of its Dialogflow chatbot builder