Collaborate Disseminate
The COVID-19 pandemic pushed many contact center workers out of centralized offices and into their homes. As the pandemic continues, and perhaps even after, remote work may become standard for many of these agents. So much about customer service chang… Continue reading 8 Ways to Secure the COVID-19 Remote Contact Center
A cloud misconfiguration at the gaming-gear merchant potentially exposed 100,000 customers to phishing and fraud. Continue reading Razer Gaming Fans Caught Up in Data Leak
A group of 10 U.S. lawmakers on Friday asked the Federal Trade Commission to investigate companies that sell Americans’ personal data by exploiting online advertising, calling for any lawbreaking firms to be shut down. The lawmakers, including Sens. Ron Wyden, D-Ore., and Bill Cassidy, R-La., decried the data-selling practices as an “outrageous privacy violation,” citing reports that Mobilewalla, a data broker, compiled data from Black Lives Matter protestors for marketing purposes. The broader market for consumers’ personal data is lucrative, and includes a bidding process for online ads that include code for gobbling up information on users’ locations and personal devices. The lawmakers want the FTC to use its investigative power to determine if data brokers have broken a federal law that prohibits “unfair and deceptive” business practices. An FTC spokesperson declined to comment. “[T]here is no effective way to control these tools absent intervention by regulators and Congress,” the lawmakers wrote to FTC Chairman Joseph Simons. “Technological […]
The post Lawmakers call for FTC investigation of data brokers enabled by online ad industry appeared first on CyberScoop.
Continue reading Lawmakers call for FTC investigation of data brokers enabled by online ad industry
The corporate-travel leader has confirmed an attack that knocked systems offline. Continue reading CWT Travel Agency Faces $4.5M Ransom in Cyberattack, Report
The US rail service hasn’t disclosed the number of passengers affected in a 16 April breach.
Continue reading Amtrak breached, some customers’ logins and PII potentially exposed
DigitalOcean, a popular web-hosting platform, has started informing customers about a data leak that “unintentionally” exposed personally identifiable information online. According to a notification sent to DigitalOcean users, the incident … Continue reading DigitalOcean Accidentally Leaks Customer Data
E-commerce sales are projected to climb to 10% of all retail revenue for the first time by the end of 2018, with consumers expected to spend a staggering $124.1 billion over the internet during the holiday season. With so much at stake, businesses need… Continue reading 5 Ways to Enhance Customer Experience in E-commerce
An airline’s privacy policy isn’t an enforceable contract and it can use customer data for any purpose, a California court has ruled. If a company promises it will only use your data for one purpose and it will protect your data, then suff… Continue reading Court Rules Airline Not Bound By Privacy Policy
Gnosticplayers have reportedly taken credit for the breach, which they say consists of 6 million records. Continue reading EatStreet Hackers Chow Down on Diner Data
The question “what is single sign-on?” is one we get asked a lot. To understand this solution, consider an analogy: “Imagine going to the mall, and at each store you must register with the store for your first purchase. Then, every time aft… Continue reading What Is Single Sign-On (SSO)?