Collaborate Disseminate
DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it. Continue reading Will DECT Devices Work In A Call Center? Yes, With Limits
Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error. Continue reading 6 Ways to Automate Key Elements of a Call Center Workflow
There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know. Continue reading 5 Key Call Center Software Features + How to Judge Them
Tired of the AI buzz? Discover the latest contact center trends that have nothing to do with artificial intelligence or machine learning. Continue reading 6 Contact Center Trends That Don’t Involve AI (+2 That Do)
Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Continue reading Contact Center Technology: From Must-Have to Cutting-Edge
A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Continue reading 5 Chatbot Call Center Examples +3 Times You Need a Human
A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they’re not. Continue reading 4 Steps to Improve Call Flow from Greeting to Resolution
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them. Continue reading A Call Group Perfectly Handles These 7 Inbound Scenarios
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use. Continue reading How to Make a Call Center Knowledge Base Reps Actually Use
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time. Continue reading The Latest Call Center IVR Upgrades Are Slashing Wait Times