Can ChatGPT Do Reliable Call Center Sentiment Analysis?

AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models to uncover customer insights at scale. Continue reading Can ChatGPT Do Reliable Call Center Sentiment Analysis?

OpenAI Exec Mira Murati Says She’s Leaving Artificial Intelligence Company

Mira Murati, who served a few days as its interim CEO during a period of turmoil last year, said she’s leaving the artificial intelligence company.
The post OpenAI Exec Mira Murati Says She’s Leaving Artificial Intelligence Company appeared first on Se… Continue reading OpenAI Exec Mira Murati Says She’s Leaving Artificial Intelligence Company

The AI Fix #17: Why AI is an AWFUL writer and LinkedIn’s outrageous land grab

In episode 17 of The AI Fix, our hosts meet the worst newsreaders in the world, Graham learns about Big Trak and is shocked by a food delivery robot, Mark explains why he won’t be dressing as a pirate, ChatGPT angelically removes a peanut butter sandwi… Continue reading The AI Fix #17: Why AI is an AWFUL writer and LinkedIn’s outrageous land grab

Google Expands Gemini AI Security and Contact Center Offerings

Users on Google Workspace Business, Enterprise, and Frontline plans can now access Google Gemini without switching to a personal email address. Continue reading Google Expands Gemini AI Security and Contact Center Offerings

Sending One Email With ChatGPT is the Equivalent of Consuming One Bottle of Water

ChatGPT usage can draw as much water as the state of Rhode Island does in 1.5 days, say The Washington Post and the University of California, Riverside. Continue reading Sending One Email With ChatGPT is the Equivalent of Consuming One Bottle of Water

The AI Fix #16: GPT-4o1, AI time travelers, and where’s my driverless car?

In episode 16 of The AI Fix, Mark and Graham meet GPT-4o1 and ask if it knows how many cousins Alice’s sister has, a top cop wants AI injected into his colleagues “like heroin”, Mark finds an AI that might actually be able to help with that, and our ho… Continue reading The AI Fix #16: GPT-4o1, AI time travelers, and where’s my driverless car?