How to Write a Call Center Business Plan in 7 Steps
Get step by step guidance on the unique elements required for a call center business plan, including hiring, finances, and more. Continue reading How to Write a Call Center Business Plan in 7 Steps
Category Archives: call centers
Call Center Software Pricing: How to Accurately Calculate Cost
Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Continue reading Call Center Software Pricing: How to Accurately Calculate Cost
How to Test a Call Center Integration Before Buying Seats
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy. Continue reading How to Test a Call Center Integration Before Buying Seats
Will DECT Devices Work In A Call Center? Yes, With Limits
DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it. Continue reading Will DECT Devices Work In A Call Center? Yes, With Limits
6 Ways to Automate Key Elements of a Call Center Workflow
Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error. Continue reading 6 Ways to Automate Key Elements of a Call Center Workflow
5 Key Call Center Software Features + How to Judge Them
There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know. Continue reading 5 Key Call Center Software Features + How to Judge Them
7 No-Fluff Cold Call Script Examples You Can Steal
A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away. Continue reading 7 No-Fluff Cold Call Script Examples You Can Steal
5 Chatbot Call Center Examples +3 Times You Need a Human
A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Continue reading 5 Chatbot Call Center Examples +3 Times You Need a Human
A Call Group Perfectly Handles These 7 Inbound Scenarios
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them. Continue reading A Call Group Perfectly Handles These 7 Inbound Scenarios
How to Use Call Center Outsourcing and Protect Your Brand
When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today. Continue reading How to Use Call Center Outsourcing and Protect Your Brand