Category Archives: call center software features

How To Setup an IVR Call Flow to Maximize Containment Rate

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Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints. Continue reading How To Setup an IVR Call Flow to Maximize Containment Rate→

5 Key Call Center Software Features + How to Judge Them

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There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know. Continue reading 5 Key Call Center Software Features + How to Judge Them→