Collaborate Disseminate
Thoughtful use of IVR routing can streamline operations almost immediately. Learn how to connect customers faster for a better experience. Continue reading All 6 Types of IVR Routing and When to Use Each One
Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow. Continue reading 5 Best Practices for Setting Up a Smooth IVR Phone Tree
Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers. Continue reading When Customers Adore Queue Callbacks (+3 Times They Don’t)
Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints. Continue reading How To Setup an IVR Call Flow to Maximize Containment Rate
There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know. Continue reading 5 Key Call Center Software Features + How to Judge Them