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Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow. Continue reading 5 Best Practices for Setting Up a Smooth IVR Phone Tree
Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Continue reading Call Center Software Pricing: How to Accurately Calculate Cost
Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers. Continue reading When Customers Adore Queue Callbacks (+3 Times They Don’t)
Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints. Continue reading How To Setup an IVR Call Flow to Maximize Containment Rate
IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Continue reading Why Customers and Companies Love Interactive Voice Response
A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud. Continue reading 5 Steps In Every Successful Contact Center Migration Plan
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy. Continue reading How to Test a Call Center Integration Before Buying Seats
DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and when to use it. Continue reading Will DECT Devices Work In A Call Center? Yes, With Limits
Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error. Continue reading 6 Ways to Automate Key Elements of a Call Center Workflow
There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need to know. Continue reading 5 Key Call Center Software Features + How to Judge Them