How to Set Up a Virtual Call Center the Right (& Easy) Way
Learn how to set up a virtual call center without wasting time, money, or resources on things that don’t matter. Continue reading How to Set Up a Virtual Call Center the Right (& Easy) Way
Category Archives: call center software
How to Decide Between a Power Dialer vs Predictive Dialer
When is the extra efficiency of a predictive dialer vs power dialer worth it? Learn about both types of auto dialers and when to use them. Continue reading How to Decide Between a Power Dialer vs Predictive Dialer
5 Types of Call Centers to Attract and Serve Your Customers
Discover how you can leverage different types of call centers to improve customer support and enhance operations. Continue reading 5 Types of Call Centers to Attract and Serve Your Customers
5 Best Practices for Setting Up a Smooth IVR Phone Tree
Whether you are setting up your first IVR phone tree or optimizing an existing one, these are the most important best practices to follow. Continue reading 5 Best Practices for Setting Up a Smooth IVR Phone Tree
Call Center Software Pricing: How to Accurately Calculate Cost
Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Continue reading Call Center Software Pricing: How to Accurately Calculate Cost
When Customers Adore Queue Callbacks (+3 Times They Don’t)
Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for call centers. Continue reading When Customers Adore Queue Callbacks (+3 Times They Don’t)
How To Setup an IVR Call Flow to Maximize Containment Rate
Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot potential chokepoints. Continue reading How To Setup an IVR Call Flow to Maximize Containment Rate
Why Customers and Companies Love Interactive Voice Response
IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Continue reading Why Customers and Companies Love Interactive Voice Response
5 Steps In Every Successful Contact Center Migration Plan
A well executed contact center migration starts months before testing. Learn what you should do for a smooth migration to the cloud. Continue reading 5 Steps In Every Successful Contact Center Migration Plan
How to Test a Call Center Integration Before Buying Seats
If every call center integration was as easy as advertised, we wouldn’t have written this guide. Learn six ways to investigate before you buy. Continue reading How to Test a Call Center Integration Before Buying Seats