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A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to do if they’re not. Continue reading 4 Steps to Improve Call Flow from Greeting to Resolution
Setting up a call group is a great way to get more out of your phone system. Discover how they work and the best ways to use them. Continue reading A Call Group Perfectly Handles These 7 Inbound Scenarios
Discover the best ways to get call center queuing times under control without telling agents to work harder. Continue reading High Call Center Queuing Times? 5 Causes With Easy Fixes
Discover some of the newest call center IVR features plus how they impact agents, customers, and your average wait time. Continue reading The Latest Call Center IVR Upgrades Are Slashing Wait Times
Discover how an outbound dialer can help you reach more prospects and win the numbers game with effective dialing strategies. Continue reading An Outbound Dialer Will Help You Win the Numbers Game
It’s a bad sign if your Network Effectiveness Ratio declines. Learn how to calculate this metric, and what to do next. Continue reading Connectivity Problems? Measure Network Effectiveness Ratio
Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. Continue reading 5 Best Call Center Training Software of 2024
AI tools can make call center sentiment analysis faster and more affordable. Discover how to use large language models to uncover customer insights at scale. Continue reading Can ChatGPT Do Reliable Call Center Sentiment Analysis?
The best IVR systems are designed to easily manage inbound calls at scale, but can also be a solution for the needs of a small business. Check out the top six software to see which is the best fit for you. Continue reading 6 Best Interactive Voice Response (IVR) Software of 2024
RingCentral is one of the most powerful all-in-one communication platforms for midsize and large businesses. Learn more about the key features and pricing in our in-depth review, plus find alternative call center software options for small businesses. Continue reading RingCentral Review (2024): Is It Right For Your Business?