How the Crypto Challenge as Action Helped a Major Airline Reduce False Positives While Protecting the Customer Experience
Challenges of Bot Detection: Keeping Defenses High Without Triggering False Positives
Identifying bots is important and complicated work. Keeping up with ever-changing bot technologies and attack strategies requires deep knowledge and continuous threat research. The outbreak of the COVID-19 pandemic — already threatening to throw everything off track — hasn’t made it any easier. Consumers are changing their online behavior in radical ways, and cybercriminals are paying attention. Bot attacks have increased in industries like online retailing, media, and gaming — essentially following the money as consumer habits changed in response to COVID-19. When you notice unusual traffic patterns on a website, you might be tempted to fix the problem, at least in part, by tweaking the rules. Continue reading How the Crypto Challenge as Action Helped a Major Airline Reduce False Positives While Protecting the Customer Experience