Category Archives: [24]7.ai

Ticketmaster UK trades blame with chat app provider over payment data breach

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Ticketmaster, the global entertainment ticketing service, suffered a breach that may have exposed the personal and payment information of people who used its United Kingdom website, the company publicly disclosed Wednesday. In its statement, Ticketmaster UK appears to lay blame on a third-party customer service chat application it used on its website. The company said that it identified malicious software one the application, made by Inbenta Technologies, that allowed attackers to access customers’ information. But Inbenta deflected blame back to Ticketmaster, saying that it deployed the chat app improperly. “As a result of Inbenta’s product running on Ticketmaster International websites, some of our customers’ personal or payment information may have been accessed by an unknown third-party,” Ticketmaster says in its notice. In a separate statement, Inbenta CEO Jordi Torras writes that while the breach came from a piece of JavaScript written by Inbenta for Ticketmaster, the ticketing company applied it to […]

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Delta and Sears suffer data breach, credit card information compromised

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US-based Delta Air Lines and Sears Holdings, the owners of Sears and Kmart, have announced that the breach suffered by chatbot company [24]7.ai has resulted in the compromise of credit card information of its customers. According to a statement by [24]… Continue reading Delta and Sears suffer data breach, credit card information compromised→

Delta and Sears data breach exposes credit card information of customers

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Some customers of Delta Airlines and Sears had their credit card information exposed following a data breach last fall at a mutual contractor, the companies announced Wednesday.  San Diego-based [24]7.ai, a customer experience software and services company, said in a press release that a data breach into customer payment information began on Sept. 26, 2017, and was discovered and contained on Oct. 12, 2017.  Sears said that less than 100,000 customers likely were affected. Delta Airlines said a “small subset” of customers had been affected by the breach, but that “customers’ passport, security and frequent-flyer information had not been included in the breach.” Both Delta and Sears said they will ensure that customers will not be liable for fraudulent transactions on their credit cards resulting from the supply chain breach. Delta said it would set up a website for concerned customers today, and Sears promised to create a hotline for […]

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