Hacker in Snowflake Extortions May Be a U.S. Soldier

Two men have been arrested for allegedly stealing data from and extorting dozens of companies that used the cloud data storage company Snowflake, but a third suspect — a prolific hacker known as Kiberphant0m — remains at large and continues to publicly extort victims. However, this person’s identity may not remain a secret for long: A careful review of Kiberphant0m’s daily chats across multiple cybercrime personas suggests they are a U.S. Army soldier who is or was recently stationed in South Korea. Continue reading Hacker in Snowflake Extortions May Be a U.S. Soldier

ISPs Say Their ‘Excellent Customer Service’ Is Why Users Don’t Switch Providers

Ars Technica’s Jon Brodkin reports: Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ISPs face so much c… Continue reading ISPs Say Their ‘Excellent Customer Service’ Is Why Users Don’t Switch Providers