6 Ways to Automate Key Elements of a Call Center Workflow

Small improvements to your call center workflow can lead to big wins. Learn how to automate routine tasks to save time and reduce human error. Continue reading 6 Ways to Automate Key Elements of a Call Center Workflow

False bomb threats at polling sites only blemish on Election Day voting process

The FBI confirmed that bomb threats made to polling locations in several states “appear to originate from Russian email domains.” 

The post False bomb threats at polling sites only blemish on Election Day voting process appeared first on CyberScoop.

Continue reading False bomb threats at polling sites only blemish on Election Day voting process

Hackers claimed the FREE S.A.S. data had been sold. One now claims that wasn’t true.

On October 26, FREE S.A.S., a major ISP in France, confirmed that it had been hacked after a threat actor calling himself “drussellx” listed customer data up for auction on a popular hacking forum. Drussellx claimed to have acquired the inf… Continue reading Hackers claimed the FREE S.A.S. data had been sold. One now claims that wasn’t true.